Customer Service & FAQs

Customer Service, Accessibility & FAQs


To make sure that our passengers have the most pleasant experience possible Atlantic City International Airport has a customer service desk located immediately to the right of the main entrance. Our Travel Ambassadors are available to assist passengers with their traveling needs. For more information, call 609-573-4725.

AIRLINES & FLIGHTS

  • What airlines fly out of ACY?

    We have scheduled service with American Airlines and Spirit Airlines.

  • Can children under 18 fly unaccompanied? If so, what procedures do you have in place for them?

    Each airline has its own policy for unaccompanied minors, but generally, they need to be checked in by an adult at the airline's check-in counter and escorted by airline staff through security and boarding. 



    Be sure to contact your airline directly for specific requirements and procedures, and don’t forget to arrive early to ensure everything is in place before your child’s flight.


  • Can I fly without my license/ID?

    For information on accepted identification for your flight, please visit the TSA website at tsa.gov/travel/security-screening/identification.

  • What time should I arrive before my flight?

    Airlines recommend arriving at least 2 hours before your scheduled departure. This gives you plenty of time to park, check-in, and get through security without feeling rushed. Keep in mind that boarding usually begins 45 minutes before departure, so please plan ahead for a smooth travel experience.

  • What are the identification requirements for travel?

    Travelers 18+ will need a government-issued photo ID (e.g., driver’s license or passport) to fly. For full TSA guidelines, please visit tsa.gov.

  • Is there a bus shuttle from ACY to PHL Airport?

    American Airlines offers a convenient service where the first leg of your trip is on a luxury motor coach from ACY to PHL. You’ll pass through security screening at ACY and be dropped off directly at your gate at PHL! Visit aa.com to book your flight.

  • What hours are tickets sold at ACY for Spirit?

    Spirit Airlines tickets are available at ACY daily from 8:30 am to 4:30 pm. Please note that American Airlines does not sell tickets in person at the airport.

AIRPORT SERVICES, AMENITIES & INFORMATION

  • What time does the airport open?

    The airport is open 24/7!  Airlines, TSA, and businesses including restaurants open at 3:30 a.m.

  • Does the airport provide Wi-Fi?

    Yes! We provide free Wi-Fi for all guests. Just connect to “SJTAGuest” and you’re all set.

  • Does the airport have rental cars?

    Yes, we have several rental car options at ACY, including Avis, Enterprise, and Budget. For more info, visit acairport.com/#RentalCar.


    • Avis: 609-383-9595
    • Enterprise: 609-272-1791
    • Budget: 609-383-0682

  • What restaurants are in the airport?

    The Beachhouse Grill Restaurant, Great American Bagel, Dunkin', and Hudson News (for grab-and-go items) are all located upstairs. Great American Bagel also has a second location downstairs, across from the Sun Country ticket counter.

  • Do you have TSA pre-check?

    Yes, ACY offers TSA Pre-Check for eligible travelers. For more details, visit tsa.gov/precheck.


  • What ground transportation is available?

    Taxis, rideshares (Uber and Lyft), and rental cars are available at ACY.

  • I’m traveling with my children. What amenities are available?

    We offer several family-friendly amenities, including designated areas for nursing moms and accessible restrooms to make your journey more comfortable. For dining options, you can visit the Beachhouse Grill or Great American Bagel, which offer kid-friendly menu options. To make sure you have time to relax, we also recommend arriving early.


  • Are pets allowed in the terminal or on flights?

    Yes! Pets are welcome in the terminal, as long as they’re on a leash or in an appropriate carrier. If you’re flying with your pet, be sure to check your airline’s specific pet policy. Each airline has its own rules about pet travel, so it’s always best to contact them for the details.

PARKING & TRANSPORTATION

  • How much is parking, and is it always available?

    Parking is always available at ACY, and no reservation is needed! You can pay using EZ Pass Plus or a credit/debit card. Unfortunately, cash is not accepted. Here’s a breakdown of the rates:



    • Economy Lot: $12 per day or $2 for the first hour, and $1 for each additional hour (up to 4 hours). After 4 hours, the daily rate of $12 applies.
    • Garage: $15 per day or $2 for the first hour, and $1 for each additional hour (up to 4 hours). After 4 hours, the daily rate of $15 applies.
    • Short-Term Lot: $22 per day or $2 for the first hour, and $1 for each additional hour (up to 4 hours). After 4 hours, the daily rate of $22 applies.
  • How do I reserve a parking spot in the garage?

    You don’t need a reservation to park in the garage! There’s always ample parking available for your convenience.

  • What happens if my car won’t start when I return to it?

    If your car won’t start when you return, don’t worry! Our parking staff have jumper cables and are happy to assist in jump-starting your vehicle.

  • Do the parking shuttles run all night?

    Yes, our parking shuttles run from 4:00 am until the last flight arrival of the day.

AIRPORT POLICIES & SECURITY

  • What COVID-19 protocols are in place at the airport? Do I need to be vaccinated or wear a mask?

    We follow all federal, state, and local guidelines to keep everyone safe. Masks are optional, but some airlines may have their own requirements, so be sure to check with them. You’ll also notice enhanced cleaning around the terminal, and there are hand sanitizing stations throughout for your convenience! Stay up-to-date on COVID protocols by visiting your airline’s website and cdc.gov


  • Can I take water on the plane? What about other items?

    For a full list of restricted items, visit tsa.gov, or check with your airline for their specific guidelines.

  • Is there a smoking area at ACY?

    Smoking is not allowed inside the terminal, but there is a designated smoking area. Please ensure that you use the designated area and return to the terminal in time to catch your flight!


LOST & FOUND AND CUSTOMER SUPPORT

  • What if I lose something at the airport?

    If you lost something at ACY, please call our Airport Customer Service team at 609-573-4725. If the item was left on a plane or near the gate, it’s usually held by the airline:

    • Spirit Airlines: 609-573-4866 or 609-645-8904
    • American Airlines: 609-415-6858

  • What if I have a question that isn’t listed here?

    For any questions about ticketing please contact your airline directly. If you have any questions about the airport, please contact ACY Customer Service at 609-573-4725 or email contact ACY@acairport.com.

EMPLOYMENT & PUBLIC RECORDS

ACCESSIBILITY

  • Is there wheelchair access?

    It’s always best to arrange wheelchair assistance through your airline reservation in advance, but if you need one last minute, no problem! Wheelchairs are available inside the terminal. Just pull up to the terminal, stay in your car, and your travel companion can grab one for you. After that, they can park your car.


  • What if I need additional help in the airport?

    You can make advance arrangements for assistance in the terminal by contacting Customer Service at 609-573-4725.


  • What is the Hidden Disabilities Sunflower Program?

    The Hidden Disabilities Sunflower is a way to let others know you have a disability, condition or chronic illness that isn't immediately apparent. By wearing it, you can signal that you might need extra help, understanding, or patience. The Sunflower is a simple yet effective way to communicate your non-visible disability.


  • What is considered a “Hidden Disability”?

    Hidden disabilities could be physical, mental, or neurological conditions that could include, but are not limited to, cognitive dysfunction, mental disorders, speech/visual/hearing impairments, anxiety, PTSD, or chronic conditions.

  • How does the Hidden Disabilities Sunflower Program work?

    Passengers with a hidden disability may voluntarily choose to wear a Sunflower lanyard to discreetly indicate they need extra time or assistance. Airport staff recognize the Sunflower and are available to provide assistance.

  • How do I obtain a Hidden Disabilities lanyard?

    Sunflower lanyards are available at the Customer Experience Desk located inside the terminal main entrance.  Hours are 4am-4pm, 7 days a week. The Customer Experience Desk can be reached at 609-573-4725.


    For more in-depth information regarding the Hidden Disabilities Sunflower Program, please visit their website.


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