Customer Service, Accessibility & FAQs
To make sure that our passengers have the most pleasant experience possible Atlantic City International Airport has a customer service desk located immediately to the right of the main entrance. Our Travel Ambassadors are available to assist passengers with their traveling needs. For more information, call 609-573-4725.
We have scheduled service with American Airlines and Spirit Airlines.
Each airline has its own policy for unaccompanied minors, but generally, they need to be checked in by an adult at the airline's check-in counter and escorted by airline staff through security and boarding.
Be sure to contact your airline directly for specific requirements and procedures, and don’t forget to arrive early to ensure everything is in place before your child’s flight.
For information on accepted identification for your flight, please visit the TSA website at tsa.gov/travel/security-screening/identification.
Airlines recommend arriving at least 2 hours before your scheduled departure. This gives you plenty of time to park, check-in, and get through security without feeling rushed. Keep in mind that boarding usually begins 45 minutes before departure, so please plan ahead for a smooth travel experience.
Travelers 18+ will need a government-issued photo ID (e.g., driver’s license or passport) to fly. For full TSA guidelines, please visit tsa.gov.
American Airlines offers a convenient service where the first leg of your trip is on a luxury motor coach from ACY to PHL. You’ll pass through security screening at ACY and be dropped off directly at your gate at PHL! Visit aa.com to book your flight.
Spirit Airlines tickets are available at ACY daily from 8:30 am to 4:30 pm. Please note that American Airlines does not sell tickets in person at the airport.
The airport is open 24/7! Airlines, TSA, and businesses including restaurants open at 3:30 a.m.
Yes! We provide free Wi-Fi for all guests. Just connect to “SJTAGuest” and you’re all set.
Yes, we have several rental car options at ACY, including Avis, Enterprise, and Budget. For more info, visit acairport.com/#RentalCar.
The Beachhouse Grill Restaurant, Great American Bagel, Dunkin', and Hudson News (for grab-and-go items) are all located upstairs. Great American Bagel also has a second location downstairs, across from the Sun Country ticket counter.
Yes, ACY offers TSA Pre-Check for eligible travelers. For more details, visit tsa.gov/precheck.
Taxis, rideshares (Uber and Lyft), and rental cars are available at ACY.
We offer several family-friendly amenities, including designated areas for nursing moms and accessible restrooms to make your journey more comfortable. For dining options, you can visit the Beachhouse Grill or Great American Bagel, which offer kid-friendly menu options. To make sure you have time to relax, we also recommend arriving early.
Yes! Pets are welcome in the terminal, as long as they’re on a leash or in an appropriate carrier. If you’re flying with your pet, be sure to check your airline’s specific pet policy. Each airline has its own rules about pet travel, so it’s always best to contact them for the details.
Parking is always available at ACY, and no reservation is needed! You can pay using EZ Pass Plus or a credit/debit card. Unfortunately, cash is not accepted. Here’s a breakdown of the rates:
You don’t need a reservation to park in the garage! There’s always ample parking available for your convenience.
If your car won’t start when you return, don’t worry! Our parking staff have jumper cables and are happy to assist in jump-starting your vehicle.
Yes, our parking shuttles run from 4:00 am until the last flight arrival of the day.
We follow all federal, state, and local guidelines to keep everyone safe. Masks are optional, but some airlines may have their own requirements, so be sure to check with them. You’ll also notice enhanced cleaning around the terminal, and there are hand sanitizing stations throughout for your convenience! Stay up-to-date on COVID protocols by visiting your airline’s website and cdc.gov.
For a full list of restricted items, visit tsa.gov, or check with your airline for their specific guidelines.
Smoking is not allowed inside the terminal, but there is a designated smoking area. Please ensure that you use the designated area and return to the terminal in time to catch your flight!
If you lost something at ACY, please call our Airport Customer Service team at 609-573-4725. If the item was left on a plane or near the gate, it’s usually held by the airline:
For any questions about ticketing please contact your airline directly. If you have any questions about the airport, please contact ACY Customer Service at 609-573-4725 or email contact ACY@acairport.com.
For South Jersey Transportation Authority jobs at ACY, please visit https://www.sjta.com/business#JobOpportunities. For opportunities with tenants at ACY, please visit https://www.acairport.com/employment-opportunities.
To submit an OPRA request for public records from the South Jersey Transportation Authority, visit sjta.com/opra-request.
It’s always best to arrange wheelchair assistance through your airline reservation in advance, but if you need one last minute, no problem! Wheelchairs are available inside the terminal. Just pull up to the terminal, stay in your car, and your travel companion can grab one for you. After that, they can park your car.
You can make advance arrangements for assistance in the terminal by contacting Customer Service at 609-573-4725.
The Hidden Disabilities Sunflower is a way to let others know you have a disability, condition or chronic illness that isn't immediately apparent. By wearing it, you can signal that you might need extra help, understanding, or patience. The Sunflower is a simple yet effective way to communicate your non-visible disability.
Hidden disabilities could be physical, mental, or neurological conditions that could include, but are not limited to, cognitive dysfunction, mental disorders, speech/visual/hearing impairments, anxiety, PTSD, or chronic conditions.
Passengers with a hidden disability may voluntarily choose to wear a Sunflower lanyard to discreetly indicate they need extra time or assistance. Airport staff recognize the Sunflower and are available to provide assistance.
Sunflower lanyards are available at the Customer Experience Desk located inside the terminal main entrance. Hours are 4am-4pm, 7 days a week. The Customer Experience Desk can be reached at 609-573-4725.
For more in-depth information regarding the Hidden Disabilities Sunflower Program, please visit their website.
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